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Terms & Conditions

The moment you performs actions like registering, purchasing and reviewing you will have to obey the terms and conditions of www.terameracake.com (Ant Action). This document depicts the concord between TeraMeraCake and you, any alteration and modification to this document can be done effectively from our side without making specific note to you, any changes would be available on this page and you can review that at your choice. It is your call to cautiously review all the terms and conditions before using services through this website.

Shipping & Delivery Policy

  1. Once you sign up with us you are comply with our T&C as described on this website.
  2. Though TeraMeraCake commit fix time delivery but the orders may reach to you in the time gap of 15-30 minutes, and the deliveries would be made between 10 am to 10 pm.
  3. Customized cakes, Flowers and bouquets take a bit of time to be prepared so in that case shipping time might vary which shall be communicated to customers in advance.
  4. Currently TeraMeraCake is operating in Udaipur and deliveries of cakes, Flowers and Bouquets are done within hours of ordering the cake.
  5. It require minimum of 45 minutes to process a cake, so customer should expect the order only after 45 minutes of placing an order; the shipping time would vary according to the customization and size of the cake.
  6. Any changes regarding delivery address, design of cakes, flavour and size would not be entertained at the last moment.
  7. We make sure the delivery of the products would be done on time, in case if customer fails to receive order at the mentioned time and venue, then TeraMeraCake has the authority to either cancel the order or charge penalty for delaying the process; We shall conceive the orders as completed in the following instances:
    • Failure of delivery because of wrong address
    • Recipient not present at the venue
    • Wrong phone number/ mobile not reachable or other reasons by which a customer could not be contacted at the time of delivery
    • Recipient Denies to receive the orders
    • Hand over the products to guard/Neighbour/Relative/front offices
  8. Deliveries would be unavailable on the festive holidays.
  9. At the time of unavoidable circumstances like natural calamity, National protests, curfew either we would reschedule the orders or cancel the orders looking at the situation at hand.
  10. In case TeraMeraCake fails to deliver the order because of any reason then the same will be communicated to the customer in advance.
  11. Proof of delivery will be provided in case of any dispute in delivery.
  12. TeraMeraCake would not be responsible for the quality of the products which belongs to the other brands: these products could be Chips, cold drinks, chocolates, gifts etc.
  13. If any Customer want the delivery to be made after 10 pm then those order delivery (Midnight delivery) are entitled for extra charges which is Rs.50 for time slot 10:00 pm-11:00 pm and Rs.100 for 11:45 pm-11:55 pm Respectively.

Ordering add-on products could make the delivery process a bit delayed, which will be conveyed to the customer in advance.

Order Cancellation & Refund Policy

  • Cancellation of order would be done only if you convey the same within 45 minutes of placing an order, if you fails to do the same then 50% MRP of cake would be charged as penalty
  • Cancellation of order would not be done once cake has been delivered to the venue specified by the consumer
  • Modification in the order would be done only if you requests for it within one hour of order placement, if you fails to inform us within one hour then we will deliver the same product you ordered initially
  • Online paid cancelled orders will be refunded to customers through online mode in 7 working days

Payment policy

  • We have two payment methods COD and Payment Gateway
  • We are using services of Pay U payment gateway which is absolutely secure and uses high-end encryption methodologies for making any kind of transaction
  • We would be giving discounts according to the schemes available at that time only, no personal requests would be entertained at the time of delivery
  • COD would not be an option if shipping address and billing address differs, in that case customer has to make payment by using payment gateway only.

 

Promotional code usage terms and steps whenever applicable:

  • Discount is only applicable when user place an order through our website
  • Promo code is valid for all new as well as returning customers
  • Discount is applicable only on all the cake when ordered for mentioned amount or above

 

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